1. Who are you, what is your role, and how long have you worked for Scrivens?
“My name is Sheena Mangat and I’m a Senior Professional Services Optometrist at Scrivens. I’ve worked for the company for 20 years, and during that time I’ve progressed through several roles, gaining experience both in branch and within professional services.”
2. What’s it like working at Scrivens?
“Working at Scrivens is incredibly rewarding. It’s a family run business with a strong sense of community, and there’s a genuine focus on patient care. The Company invests in its people, values clinical standards, and encourages career development, which is why I and so many colleagues stay and grow here.”
3. What makes the team here different?
“The team at Scrivens is highly supportive and collaborative. There’s a real willingness to share knowledge, support one another and work together across departments. Everyone is aligned around doing the right thing for patients and supporting clinicians to deliver safe, high quality care.”
4. What do you enjoy most about your role?
“What I enjoy most is supporting and developing clinicians, while still remaining clinically active myself. I continue to practice in branch, which helps me stay grounded in the realities of day to day optometric practice. This means I can relate directly to the challenges clinicians face and ensure that the guidance, training and support I provide through Professional Services is practical, relevant and realistic.”
5. What made you choose this career?
“I decided to pursue optometry after going on work experience with an optometrist whose enthusiasm for the role was truly infectious. Their passion for patient care and eye health really stayed with me and inspired me to give it a go.
Many years later, that same optometrist joined Scrivens and I had the opportunity to train them.”
6. What does a typical day look like?
“No two days are the same. A typical day might include reviewing clinical audits, supporting branches with governance queries, delivering training or webinars, planning professional development events and working closely with colleagues across the business. There’s a mix of clinical, educational and strategic work, which keeps the role varied and interesting.”
7. What’s one common misconception about your role?
“A common misconception is that Professional Services and clinical governance roles are primarily about auditing or “policing” clinicians. In reality, the role is very much about support, education and continuous improvement. Audits, peer review and governance processes are tools to help clinicians reflect, learn and feel confident in their clinical decision‑making. My focus is always on working with clinicians, supporting safe practice, maintaining high standards and helping people develop rather than catching people out.”
8. How has your role changed since you started?
“I initially joined Professional Services to support the development and launch of our digital clinical record system, helping clinicians adapt to new ways of working and ensuring the system supported safe, effective patient care. From there, my role expanded to include OCT training, supporting clinicians to build confidence in image capture, interpretation and clinical decision making.
Over time, this naturally evolved into a broader Professional Services role encompassing clinical governance, audits, peer review, and ongoing education. As the needs of the business and our clinicians have grown, so has the scope of my role, allowing me to support not just systems and equipment, but also professional development, clinical standards and best practice across the Company.”
9. What advice would you give to someone wanting to work in Training?
“Be curious, open to learning and willing to support others. Strong communication skills and a commitment to clinical excellence are key. Gaining solid experience in practice is essential and being proactive about development opportunities can open doors to roles beyond the testing room.”
10. What kind of projects have you worked on that you’re especially proud of?
“I’ve been involved in several projects that I’m particularly proud of. One of the key highlights was supporting the development and rollout of the digital clinical record system, including the training of clinicians across the business to ensure it was used safely, effectively and consistently.
I’ve also led and delivered OCT training, helping clinicians build confidence in both image acquisition and clinical interpretation.
In addition, I’ve been closely involved in the design and implementation of clinical audits, using audit outcomes to support learning, raise clinical standards and strengthen governance across the Company.”
